AERO Global Privacy Policy
August 2022
Introduction
At AERO we are committed to ensuring that your personal information is protected and never misused.
Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to personal information we collect through our AERO websites, through AERO apps (including AERO Link) and through our connected products (explained in more detail below).
By sharing your personal information with us, and by continuing to use our websites, apps and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.
In this privacy policy, when we refer to "AERO", "us", "we" or "our", we mean the AERO group company or companies which provide you with the AERO websites, apps or connected products. In this policy, we refer to all AERO group companies as the "AERO Group". Information on which AERO group company or companies are responsible for any personal information collected about you, is available on our Privacy Portal by clicking on the tab for your country (trapaero.com) If you have any questions, comments or concerns about any aspect of this policy or how AERO handles your information please email our Privacy Team at support@trapaero.com.
Privacy Principles
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at AERO in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At AERO we:
What personal information do we collect?
We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used. For more detail on how we use your personal information, please see the section titled "How do we use your personal information?".
Information you share with us
We collect personal information that you share with us when you contact us or interact with us through our website, apps, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of our products, technology and service.
For example, you may provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information, connect through a AERO app or rate one of our products on our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. You may also share details of other people; for example, if you have bought a AERO product for that other person or if you register another person for a AERO app. In those circumstances, you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.
Information from AERO products and apps
As well as the personal information you share with us about yourself and your AERO product, we may collect and handle personal information directly from your AERO connected products and AERO apps. A connected product is a AERO product that is “smart”, internet enabled or operated through a AERO app.
We may collect information about your use of our connected products or apps, to help us optimise their performance and your experience of using them. We may also collect internet protocol (IP) and/or media access control (MAC) identifier information about your mobile device.
Some of the information we collect from your use of our connected products and apps may enable us to determine the location of your connected product. This data is collected so that we can understand the location and environmental conditions in which your connected product is operating; for example, by giving an indication of the environment in which it operates, which helps us to optimise the performance of the connected product.
Some of our connected products may not be able to operate without collecting location information, or other personal information, and so by registering for the app and using a connected product you agree to this use of the information.
Information from your online interactions
We collect and store limited personal information and anonymous, aggregate statistics from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.
We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most. It also helps identify any part of our website that isn’t working as well as it should - so we can fix things and make our website better for you and other users.
We do not link information collected from your online interactions with any records we may have of you as a customer of AERO.
Cookies
When you use our websites we may also use information collected by cookies. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.
Some cookies that we use at AERO will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies may be set on your device.
For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy. Please note that we do not currently respond to Do Not Track (DNT) signals.
Email Communications
As long as you are happy for us to do so, we would like to keep you posted on anything that's happening at AERO which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?'
Sometimes we receive notifications when you open an e-mail from us; we use these statistics to help our teams to make our e-mails as interesting as possible by providing you with interesting content and experiences.
Social Media
We love interacting with you on social media. You may use social media to contact us about your AERO products, or to let people know what you think about your AERO product. We review publically available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
The information we collect from social media and online sites sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
How do we use your personal information?
Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.
Information you share with us
We use the personal information you share with us in the following ways:
Information from AERO products and apps
We use the personal information we collect from AERO products and apps, by itself and in combination with your customer record (the information you share with us), in the following ways:
Information from your online interactions
We use the personal information from your online interactions (collected using cookies):
To customise the way that you shop with us in the future; for example, by showing you products and offers that we think you might like; and
For profiling and statistical analysis of product popularity, and of our customers' behaviour when using our websites or apps.
Other potential uses of your personal information
We may also use your personal information:
To assist in any disputes, claims or investigations relating to your AERO product or warranty matters; and
To comply with our legal obligations.
AERO contact promise
We love to keep you posted, whether it’s on our latest product announcements, owner offers, opportunities to test new AERO products, or upcoming events. We do this in various ways, including e-mail, post, SMS and phone, but only if you are happy for us to do so.
Ultimately, we want to make sure you’re happy with the communications you receive from us.
We therefore promise to:
AERO owner support
From time-to-time, we may use your personal information to help you with the AERO products you own. We do this in various ways, including e-mail, post, SMS, phone and in-app notifications.
As a user of our products or services, we will send you the following support communications:
Alerts regarding any important product safety or recall announcements; and Requests for your feedback on how we perform after you have used a AERO product or service.
We will send you support communications unless you change your preferences, or tell us that you want to stop receiving support communications from us. Please see the section below for more information about how to do this.
If your details change, please let us know so that we can continue to stay in touch.
How can you change the way that we contact you about our products, services and support?
We will only send you marketing communications when you have told us that you are happy for us to do so.
You can change the way that we contact you in the following ways;
Opt-In/Start Contacting Me;
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:
Contacting AERO customer service and stating that you would like to receive communications from us; or
Logging onto your account on our website and changing your preferences and information.
Changing your preferences
If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:
Contacting AERO customer service and stating that you would like to change or update the way that we contact you; or
Logging onto your account on our website and changing your preferences and information.
Opt-Out/Stop Contacting Me;
If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:
Contacting AERO customer service in your country stating that you no longer wish to receive such communications;
Using the unsubscribe option included in all our e-mail correspondence (on all marketing and support communications), or
Logging into your account on our website and changing your preferences and information.
Emailing our global privacy team at support@trapaero.com.
What personal information does AERO share with third parties?
Most importantly, we never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.
We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.。
The third parties who provide services on our behalf fall into the following categories:
Other AERO Group companies;
Our distributors, who help us to sell our products in certain countries;
Those helping us to deliver products to you;
Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims;
Third parties that assist us with our marketing; including helping us to understand how well our online advertising works, or to reach people who are more interested in AERO products, by setting cookies on our websites (more information on this can be found in our cookies policy); and
Third parties that help us to provide services and responses to you.
We take responsibility for the personal information that you share with us and require those third parties with whom we share your personal information to apply the same level of privacy protection as is contained in this privacy policy.
We will also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order or subpoena, or to comply with other national, state, provincial or local laws.
If you would like more information on how we share your personal information, please email our Privacy Team at support@trapaero.com.
Links to third party websites
We may provide links to other websites which are not operated and controlled by AERO.
We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.
Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
How long do we keep your personal information?
We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law.
Your controls and choices
We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.
You have the right to access, update and amend personal information that we hold about you. You can also ask us to remove personal information about you or limit its use (see previous section on updating your preferences).
If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.
We will not charge you to update, amend or remove your personal information.
If you would like to access, update or amend your personal information or, if you would like us to remove personal information that we hold about you, or limit its use, please email support@trapaero.com.
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
Data transfers, storage and the global handling of your personal information
AERO is headquartered in the Russian Federation(RUSSIA).
We collect personal information in the country in which you live. We then host and store that information in the European Economic Area (EEA). Those third parties that we share your personal information with may handle or transfer your personal information outside of the RUSSIA, and outside of the EEA, to other countries in which they have facilities.
We will make sure that both any transfer of your personal information by us or by the third parties that we share your personal information with, and our handling of your personal information, complies with those laws which apply to us. In any case, our transfer, storage and handling of your personal information will continue to be governed by this privacy policy.
By submitting your personal information to us, and by using our websites, apps or connected products, you agree to us transferring, storing and handling your personal information in this way.
Children
AERO's websites, apps and products are not directed at children. We do not knowingly collect any personal information from children.
If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
If you are aware of a child who has provided their personal information to us, please contact us at support@trapaero.com..
AERO Careers
The AERO careers website uses your personal information to provide you with information or services that you have requested including supporting your application for employment at AERO.
For more information about how we use your personal information when using the AERO careers website please refer to trapaero.com.
Changes to this privacy policy
We will review and update this privacy policy at least once a year and will note the date it was last updated below.
If we change our privacy policy, we will post the details of the changes below. If we have your e-mail address, we may also e-mail you with information on those changes. If we need to, we will also ask you to confirm that you are happy with those changes.
We stand behind the commitments we have made. We will never change our policies and practices in a way that will offer less protection for personal information that we already have about you without your consent.
This privacy policy was last reviewed and updated in March 2016.
Previous changes to this privacy policy
March 2016 – Global Privacy Portal launched with new privacy policies.
Translations of this privacy policy
This privacy policy has been translated from English into the official language of a number of different countries. We have done this to make sure that the policy is clear and accessible to all users of our websites, apps and connected products. If there are any conflicts or inconsistencies between the translated versions of this privacy policy, the English version will prevail.
Contact us
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team.
If, after speaking to us, you are not satisfied with our response, you can contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information
You can contact our Privacy Team at any time at support@trapaero.com.. We will get back to you as soon as possible.
Website terms of use and acceptable use policy.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
Part A: Terms of use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our websites trapaero.com. Use of our site includes accessing, browsing, or registering for an account on our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of these terms for future reference.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.
By using our site, you confirm that you are a person who can form legally binding contracts under Indian Contract Act, 1872 and you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, where we explain how we use your personal information.
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy, which sets out information about the cookies on our site.
If you purchase goods from our site, our Website will apply to that purchase.
Information About Us
If you are using trapaero.com, 'we', 'our' and 'us' in these terms of use means AERO
Changes to these Terms
We may revise these terms of use to reflect changes to our site, our users' needs, our business priorities or changes in law. We will try to give you reasonable notice of any major revisions.
Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Changes to Our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing Our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms, and that they comply with them.
Your Account and Password
If you choose, or you are provided with, user details, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user details or password or any other piece of information as part of our security procedures, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user details or password, you must promptly notify us at support@trapaero.com.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All of those works are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No Reliance on Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limit Of Our Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
If you are a consumer user:
please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which are set out in our
Uploading Content to our Site
Whenever you make use of a feature that allows you to upload or submit content to our site you must comply with the content standards set out in our
You promise that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of your promise.
Any content you upload or submit to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties, any such content for any purpose. This right will continue even if that content is deleted from our site.
We also have the right to disclose your identity to any third party who is claiming that any content uploaded or submitted by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Any website to which you are linking must comply in all respects with the content standards set out in our
If you wish to make any use of content on our site other than that set out above, please contact support@trapaero.com.
Third Party Links and Resources in Our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable Law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Indian laws. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
Part B: Website Acceptable Use Policy
This acceptable use policy supplements and forms part of the terms of use, and sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this acceptable use policy. This acceptable use policy applies to all users of, and visitors to, our site.
Prohibited Uses
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Interactive Services
We may from time to time provide interactive services on our site including live chat (interactive services).
We will do our best to assess any possible risks for users (and in particular, for children) when they use any interactive service provided on our site. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online. Minors who are using any interactive service should be made aware of the potential risks to them.
Content Standards
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
Contributions must not:
Suspension and Termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy may constitute a serious breach of the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Reviews, comments, communications and other content.
When writing any product review, please consider the following guidelines:
focus on the product and your individual experience using it; and
provide details about why you liked or disliked a product.
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines made known to you:
obscenities, discriminatory language, or other language not suitable for a public forum;
advertisements, “spam” content, or references to other products, offers, or websites;
email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; and
critical or spiteful comments about other reviews posted on the page or their authors.
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Customer Ratings and Reviews Service
This section governs your conduct associated with the Customer Ratings and Review service offered by AERO on the AERO Facebook Page (CRR Service).
By submitting any content on the CRR Service, you promise that:
You further promise that you will not submit any content:
You promise that any content you submit will comply with these terms, and you will be liable to us and compensate us fully for any breach of that promise. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of your promise.
Any content you submit will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties, any such content for any purpose. This right will continue even if that content is deleted from the CRR Service.
All content that you submit may be used at AERO's sole discretion. AERO reserves the right to change, condense or delete any content that AERO deems, in its sole discretion, to breach these terms. AERO does not guarantee that you will have any recourse through AERO to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, AERO reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not AERO, are responsible for the contents of your submission.
By submitting your email address in connection with your rating and review, you agree that AERO and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Changes to the Acceptable Use Policy
We may revise this acceptable use policy to reflect changes to our site, our users' needs, our business priorities or to reflect changes in law. We will try to give you reasonable notice of any major revisions.
Every time you wish to use our site, please check this acceptable use policy to ensure you understand the terms that apply at that time. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Contact Us
To contact us, please email support@trapaero.com.
Introduction
At AERO we are committed to ensuring that your personal information is protected and never misused.
Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to personal information we collect through our AERO websites, through AERO apps (including AERO Link) and through our connected products (explained in more detail below).
By sharing your personal information with us, and by continuing to use our websites, apps and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.
In this privacy policy, when we refer to "AERO", "us", "we" or "our", we mean the AERO group company or companies which provide you with the AERO websites, apps or connected products. In this policy, we refer to all AERO group companies as the "AERO Group". Information on which AERO group company or companies are responsible for any personal information collected about you, is available on our Privacy Portal by clicking on the tab for your country (trapaero.com) If you have any questions, comments or concerns about any aspect of this policy or how AERO handles your information please email our Privacy Team at support@trapaero.com.
Privacy Principles
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at AERO in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At AERO we:
- Only ask for or collect the personal information we need, to provide and improve the service, products and experiences our customers expect, and for other purposes outlined in our privacy policy.
- Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
- Make sure your personal information is always secure and protected
- Are fair and transparent about how we use the personal information we hold.
- Only use your personal information for the purpose that you trusted us to use it for, as outlined in our privacy policy.
- We never sell your information and only share it as outlined in our privacy policy or when you ask us to.
- Respect your choices and will inform you if there are changes that affect your personal information or how we use it.
- Take responsibility for the personal information that we hold about you.
What personal information do we collect?
We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used. For more detail on how we use your personal information, please see the section titled "How do we use your personal information?".
Information you share with us
We collect personal information that you share with us when you contact us or interact with us through our website, apps, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of our products, technology and service.
For example, you may provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information, connect through a AERO app or rate one of our products on our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. You may also share details of other people; for example, if you have bought a AERO product for that other person or if you register another person for a AERO app. In those circumstances, you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.
Information from AERO products and apps
As well as the personal information you share with us about yourself and your AERO product, we may collect and handle personal information directly from your AERO connected products and AERO apps. A connected product is a AERO product that is “smart”, internet enabled or operated through a AERO app.
We may collect information about your use of our connected products or apps, to help us optimise their performance and your experience of using them. We may also collect internet protocol (IP) and/or media access control (MAC) identifier information about your mobile device.
Some of the information we collect from your use of our connected products and apps may enable us to determine the location of your connected product. This data is collected so that we can understand the location and environmental conditions in which your connected product is operating; for example, by giving an indication of the environment in which it operates, which helps us to optimise the performance of the connected product.
Some of our connected products may not be able to operate without collecting location information, or other personal information, and so by registering for the app and using a connected product you agree to this use of the information.
Information from your online interactions
We collect and store limited personal information and anonymous, aggregate statistics from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.
We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most. It also helps identify any part of our website that isn’t working as well as it should - so we can fix things and make our website better for you and other users.
We do not link information collected from your online interactions with any records we may have of you as a customer of AERO.
Cookies
When you use our websites we may also use information collected by cookies. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.
Some cookies that we use at AERO will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies may be set on your device.
For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy. Please note that we do not currently respond to Do Not Track (DNT) signals.
Email Communications
As long as you are happy for us to do so, we would like to keep you posted on anything that's happening at AERO which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?'
Sometimes we receive notifications when you open an e-mail from us; we use these statistics to help our teams to make our e-mails as interesting as possible by providing you with interesting content and experiences.
Social Media
We love interacting with you on social media. You may use social media to contact us about your AERO products, or to let people know what you think about your AERO product. We review publically available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
The information we collect from social media and online sites sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
How do we use your personal information?
Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.
Information you share with us
We use the personal information you share with us in the following ways:
- To respond to your queries and requests;
- To communicate with you;
- To provide services and support for our products;
- For customer satisfaction surveys and to allow us to improve your experience should you need support from one of our experts;
- To provide updates to you about any changes to AERO’s policies, terms and conditions and any other matters which we may need to tell you;
- As long as you are happy for us to do so, to tell you about our other products and services;
- To provide you with essential service updates about your AERO products.
Information from AERO products and apps
We use the personal information we collect from AERO products and apps, by itself and in combination with your customer record (the information you share with us), in the following ways:
- To monitor the performance and stability of our products;
- To improve our products, technology and services;
- To monitor your use of our connected products and apps so that we can optimise their performance and your experience of using them;
- To provide updates and services to our connected products (which includes updates and upgrades to software and our apps);
- For profiling and statistical analysis of how our products are used.
Information from your online interactions
We use the personal information from your online interactions (collected using cookies):
To customise the way that you shop with us in the future; for example, by showing you products and offers that we think you might like; and
For profiling and statistical analysis of product popularity, and of our customers' behaviour when using our websites or apps.
Other potential uses of your personal information
We may also use your personal information:
To assist in any disputes, claims or investigations relating to your AERO product or warranty matters; and
To comply with our legal obligations.
AERO contact promise
We love to keep you posted, whether it’s on our latest product announcements, owner offers, opportunities to test new AERO products, or upcoming events. We do this in various ways, including e-mail, post, SMS and phone, but only if you are happy for us to do so.
Ultimately, we want to make sure you’re happy with the communications you receive from us.
We therefore promise to:
- Only send you marketing communications when you have told us it is ok to do so;
- Only allow another AERO Group company to send you marketing communications if you have told us it is ok to do so;
-
Never pass your personal information to anyone outside the AERO Group for them to use for their own marketing purposes;
- Give you the option to stop receiving support or marketing communications at any time
AERO owner support
From time-to-time, we may use your personal information to help you with the AERO products you own. We do this in various ways, including e-mail, post, SMS, phone and in-app notifications.
As a user of our products or services, we will send you the following support communications:
- Helpful information about your AERO product or the AERO service you use;
- Reminders about how to carry out maintenance on your AERO product for optimal performance;
- Alerts for recommended app or software updates or upgrades that may improve the performance of your product;
- Information about how and where to get help from AERO experts should you need support;
- Information about your AERO warranty;
Alerts regarding any important product safety or recall announcements; and Requests for your feedback on how we perform after you have used a AERO product or service.
We will send you support communications unless you change your preferences, or tell us that you want to stop receiving support communications from us. Please see the section below for more information about how to do this.
If your details change, please let us know so that we can continue to stay in touch.
How can you change the way that we contact you about our products, services and support?
We will only send you marketing communications when you have told us that you are happy for us to do so.
You can change the way that we contact you in the following ways;
Opt-In/Start Contacting Me;
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:
Contacting AERO customer service and stating that you would like to receive communications from us; or
Logging onto your account on our website and changing your preferences and information.
Changing your preferences
If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:
Contacting AERO customer service and stating that you would like to change or update the way that we contact you; or
Logging onto your account on our website and changing your preferences and information.
Opt-Out/Stop Contacting Me;
If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:
Contacting AERO customer service in your country stating that you no longer wish to receive such communications;
Using the unsubscribe option included in all our e-mail correspondence (on all marketing and support communications), or
Logging into your account on our website and changing your preferences and information.
Emailing our global privacy team at support@trapaero.com.
What personal information does AERO share with third parties?
Most importantly, we never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.
We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.。
The third parties who provide services on our behalf fall into the following categories:
Other AERO Group companies;
Our distributors, who help us to sell our products in certain countries;
Those helping us to deliver products to you;
Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims;
Third parties that assist us with our marketing; including helping us to understand how well our online advertising works, or to reach people who are more interested in AERO products, by setting cookies on our websites (more information on this can be found in our cookies policy); and
Third parties that help us to provide services and responses to you.
We take responsibility for the personal information that you share with us and require those third parties with whom we share your personal information to apply the same level of privacy protection as is contained in this privacy policy.
We will also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order or subpoena, or to comply with other national, state, provincial or local laws.
If you would like more information on how we share your personal information, please email our Privacy Team at support@trapaero.com.
Links to third party websites
We may provide links to other websites which are not operated and controlled by AERO.
We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.
Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
How long do we keep your personal information?
We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law.
Your controls and choices
We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.
You have the right to access, update and amend personal information that we hold about you. You can also ask us to remove personal information about you or limit its use (see previous section on updating your preferences).
If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.
We will not charge you to update, amend or remove your personal information.
If you would like to access, update or amend your personal information or, if you would like us to remove personal information that we hold about you, or limit its use, please email support@trapaero.com.
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
Data transfers, storage and the global handling of your personal information
AERO is headquartered in the Russian Federation(RUSSIA).
We collect personal information in the country in which you live. We then host and store that information in the European Economic Area (EEA). Those third parties that we share your personal information with may handle or transfer your personal information outside of the RUSSIA, and outside of the EEA, to other countries in which they have facilities.
We will make sure that both any transfer of your personal information by us or by the third parties that we share your personal information with, and our handling of your personal information, complies with those laws which apply to us. In any case, our transfer, storage and handling of your personal information will continue to be governed by this privacy policy.
By submitting your personal information to us, and by using our websites, apps or connected products, you agree to us transferring, storing and handling your personal information in this way.
Children
AERO's websites, apps and products are not directed at children. We do not knowingly collect any personal information from children.
If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
If you are aware of a child who has provided their personal information to us, please contact us at support@trapaero.com..
AERO Careers
The AERO careers website uses your personal information to provide you with information or services that you have requested including supporting your application for employment at AERO.
For more information about how we use your personal information when using the AERO careers website please refer to trapaero.com.
Changes to this privacy policy
We will review and update this privacy policy at least once a year and will note the date it was last updated below.
If we change our privacy policy, we will post the details of the changes below. If we have your e-mail address, we may also e-mail you with information on those changes. If we need to, we will also ask you to confirm that you are happy with those changes.
We stand behind the commitments we have made. We will never change our policies and practices in a way that will offer less protection for personal information that we already have about you without your consent.
This privacy policy was last reviewed and updated in March 2016.
Previous changes to this privacy policy
March 2016 – Global Privacy Portal launched with new privacy policies.
Translations of this privacy policy
This privacy policy has been translated from English into the official language of a number of different countries. We have done this to make sure that the policy is clear and accessible to all users of our websites, apps and connected products. If there are any conflicts or inconsistencies between the translated versions of this privacy policy, the English version will prevail.
Contact us
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team.
If, after speaking to us, you are not satisfied with our response, you can contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information
You can contact our Privacy Team at any time at support@trapaero.com.. We will get back to you as soon as possible.
Website terms of use and acceptable use policy.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
Part A: Terms of use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our websites trapaero.com. Use of our site includes accessing, browsing, or registering for an account on our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of these terms for future reference.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.
By using our site, you confirm that you are a person who can form legally binding contracts under Indian Contract Act, 1872 and you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, where we explain how we use your personal information.
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy, which sets out information about the cookies on our site.
If you purchase goods from our site, our Website will apply to that purchase.
Information About Us
If you are using trapaero.com, 'we', 'our' and 'us' in these terms of use means AERO
Changes to these Terms
We may revise these terms of use to reflect changes to our site, our users' needs, our business priorities or changes in law. We will try to give you reasonable notice of any major revisions.
Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Changes to Our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing Our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms, and that they comply with them.
Your Account and Password
If you choose, or you are provided with, user details, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user details or password or any other piece of information as part of our security procedures, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user details or password, you must promptly notify us at support@trapaero.com.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All of those works are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No Reliance on Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limit Of Our Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
- to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied;
- we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site; and
- we will also not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which are set out in our
Uploading Content to our Site
Whenever you make use of a feature that allows you to upload or submit content to our site you must comply with the content standards set out in our
You promise that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of your promise.
Any content you upload or submit to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties, any such content for any purpose. This right will continue even if that content is deleted from our site.
We also have the right to disclose your identity to any third party who is claiming that any content uploaded or submitted by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Any website to which you are linking must comply in all respects with the content standards set out in our
If you wish to make any use of content on our site other than that set out above, please contact support@trapaero.com.
Third Party Links and Resources in Our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable Law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Indian laws. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
Part B: Website Acceptable Use Policy
This acceptable use policy supplements and forms part of the terms of use, and sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this acceptable use policy. This acceptable use policy applies to all users of, and visitors to, our site.
Prohibited Uses
You may use our site only for lawful purposes. You may not use our site:
- in any way that breaches the terms of use;
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms; and
- not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any equipment or network or software owned or used by any third party.
Interactive Services
We may from time to time provide interactive services on our site including live chat (interactive services).
We will do our best to assess any possible risks for users (and in particular, for children) when they use any interactive service provided on our site. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online. Minors who are using any interactive service should be made aware of the potential risks to them.
Content Standards
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
- be accurate (where they state facts);
- be genuinely held (where they state opinions); and comply with applicable law in any country from which they are posted.
Contributions must not:
- contain any material which is defamatory of any person;
- contain any material which is obscene, offensive, hateful or inflammatory;
- promote sexually explicit material;
- promote violence;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any copyright, database right or trade mark of any other person;
- be likely to deceive any person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- promote any illegal activity;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, upset, embarrass, alarm or annoy any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and Termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy may constitute a serious breach of the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- immediate, temporary or permanent withdrawal of your right to use our site;
- immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all of our costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you; and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Reviews, comments, communications and other content.
When writing any product review, please consider the following guidelines:
focus on the product and your individual experience using it; and
provide details about why you liked or disliked a product.
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines made known to you:
obscenities, discriminatory language, or other language not suitable for a public forum;
advertisements, “spam” content, or references to other products, offers, or websites;
email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; and
critical or spiteful comments about other reviews posted on the page or their authors.
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Customer Ratings and Reviews Service
This section governs your conduct associated with the Customer Ratings and Review service offered by AERO on the AERO Facebook Page (CRR Service).
By submitting any content on the CRR Service, you promise that:
- you will do so in accordance with these terms;
- you are the sole author and owner of the intellectual property rights in that content;
- all content that you post is accurate; and
- you are at least 18 years old.
You further promise that you will not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's intellectual property rights, proprietary rights or rights of publicity or privacy;
- that in any way that breaches any applicable local, national or international law or regulation;
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were paid or incentivised (whether monetary or otherwise), or for which you received any other benefit from a third party;
- that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files; or
- that violates Facebook’s terms of use.
You promise that any content you submit will comply with these terms, and you will be liable to us and compensate us fully for any breach of that promise. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of your promise.
Any content you submit will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties, any such content for any purpose. This right will continue even if that content is deleted from the CRR Service.
All content that you submit may be used at AERO's sole discretion. AERO reserves the right to change, condense or delete any content that AERO deems, in its sole discretion, to breach these terms. AERO does not guarantee that you will have any recourse through AERO to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, AERO reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not AERO, are responsible for the contents of your submission.
By submitting your email address in connection with your rating and review, you agree that AERO and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Changes to the Acceptable Use Policy
We may revise this acceptable use policy to reflect changes to our site, our users' needs, our business priorities or to reflect changes in law. We will try to give you reasonable notice of any major revisions.
Every time you wish to use our site, please check this acceptable use policy to ensure you understand the terms that apply at that time. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Contact Us
To contact us, please email support@trapaero.com.
